Política de reembolso


Returns

We cannot accept items sent back without a return request. Please note: Customers are responsible for covering return shipping costs.

Order Cancellation

If you want to cancel your order and get a full refund, contact us before the order has shipped. If the package has already been shipped, you'll need to return it at your expense once it arrives to get a refund.

Refunds

Once we receive and inspect your returned package, we’ll email you to confirm we have it and whether your refund is approved. If approved, the refund will be credited to your original payment method within a few days. Please note, gift cards are non-refundable. Return shipping fees will not be reimbursed.

Broken or Damaged Products

If you find a fault with your item, contact us within 5 days of receiving it. We’ll arrange a suitable solution.

Late or Missing Refunds

If you haven’t received your refund yet, don’t worry. It might take some time to appear in your account. If it’s been a while, check with your bank, as processing times can vary. If you’ve done this and still don’t see the refund, contact us at customers@projectmontessori.com.

Shipping

Shipping costs are not refundable. Customers are responsible for all return shipping fees. If you exchange an item, the delivery time for the new product will depend on your location.

Undeliverable Packages

If your package can’t be delivered due to incorrect address details you provided, we are not responsible.

Shipping Address Update Policy

Option 1: If you update your shipping address within 2 hours of placing your order, we will ensure that the address is updated accordingly or arrange for reshipping if necessary.
Option 2: If you update your shipping address after 2 hours, we cannot guarantee that the change will be applied, and we will be unable to issue a refund.

International Orders:

If you're shopping from outside the US, we’ve got you covered! Visit our dedicated stores for region-specific shipping details:

 UK Store

 Canada Store

 Australia Store

 Europe Store

 Sweden Store

Thank you for shopping with us!